Frequently asked Questions
An answer to that question you have might be right here!
Why do i need a property consultation?
- A property consultation allows us to assess your property from a professional perspective so we can build your service to the best of our abilities.
- Your home is your castle and it can be daunting to allow a cleaning company you barely know into it. This is why we provide the opportunity to meet us in person first, find out everything you need to know before you sign up!
- Our employee's security and safety is our priority. Being able to say to them that we have met you in person and seen your property gives them piece of mind.
Do i need to book during my property consultation?
No absolutely not. If you are not 100% sure we are right for you that's ok. We'll create and email you your property worksheet whilst you're deciding. If we haven't heard from you in 3 business days we'll give you a call.
i have had a service with you in the past, do i need another property consultation?
If you have had a property consultation within the last 12 months, live in the same property and it has not received any extensions or renovations in this time you will not need to book another just contact the office to discuss your needs.
DO YOU HAVE MINIMUM BOOKING REQUIREMENTS?
We have a minimum booking duration of two hours for all cleaning services. Exceptions can be made for properties such as apartments and units or for twice weekly or more services. To be eligible for our regular clean discount clients must sign up to a minimum of 3 regular cleans.
after i have made a booking what do i need to do?
Nothing. You will receive an SMS 24 hours prior to your service booking to remind you of our arrival. We provide all of the cleaning products and equipment so you don't need to worry about rushing out to the shops.
do i need to be home during my service?
Not if you don't want to be! You can be home to greet us then go to do some errands or can stay for the duration if you prefer. If you have other commitments as long as we know how to access your property you can go about your day as normal and return to a clean home.
how do your cleaners access my property?
Our cleaners will access your property using the instructions you gave our property specialist during your property consultation. You can let them know which door to enter/ leave by and if you will not be home you can leave a key in a safe place and send us the location. Our regular clients if they prefer can provide us with a spare key to keep safe so they don't have to remember to leave a key each time.
what do i need to do after my service?
After we have completed your service we will contact you to make sure you are happy with everything. An invoice will be sent to your email address on file. If you booked a one-off or a trial clean and would like to become a regular client give us a call or send us an email.
what if something happens during my service?
If an accident occurs during your service you will be the first to know. We are fully insured so we will contact you with the details of the incident and will make arrangements to replace or refund the item. If you have not heard from us within 24 hours it is likely that we are unaware that an incident has occurred. In this instance please take photos of the issue and contact the office as soon as possible.
i'm going away, what now?
If you will be away on business or on vacation and will not need your property cleaned let us know and we can suspend your regular cleans until you return.
what is your hourly rate?
We charge per property based on how many tasks and areas you would like completed. We have a time frame for your service as a guide but our main concern is getting the job done well!
How do i pay for my service?
You can pay for your cleaning service using paypal, credit or debit card (using paypal payment portal) or bank transfer. Cash payments are available for Trial Cleans only. All domestic credit cards are accepted. We do not accept cheques or money orders, American Express or International credit cards.
do I need to provide my card details to book a service?
Yes we require credit card details in order to confirm your booking. This is nothing to worry about your details are stored securely in line with data and privacy laws. The main reason we do this is to guarantee that we will be able to pay our employees for the work they have done. We never charge before a service is completed.
do you have a service guarantee?
Yes we guarantee you will be 100% satisfied with your service. If not we will come back for free.
how can i reschedule my service?
You can reschedule anytime up to 48 hours prior to your next service for no additional charge. After 48 hours we require you to re book within 5 business days to avoid a 10% surcharge being added to your service total.
how can i cancel my service?
If your circumstances change and you no longer require our services you can cancel for free up to 48 hours prior to your next service. Cancellations between 48 and 24 hours will be subject to a 50% charge of the total cost of the (next) service. Cancellations with less than 24 hours notice require the full amount to be paid.
What happens if i am moving house?
Contact the office with the date/s your move is expected to take place. We'll arrange a property consultation for your new property. You can organise your vacant cleans with us if you wish and once you have moved your regular cleans can continue as before. A price increase or decrease may take effect depending on the new property.
do you take weekend bookings?
Regular cleaning can only be scheduled Monday to Friday. One - Off Cleans may be scheduled on a Saturday/ Sunday in certain circumstances in line with our availability. Office cleaning can be booked on Saturdays depending on availability.
Not found the answer you were looking for? No worries give us a call or send us a message on our contact page and we will be happy to help.
TO ARRANGE YOUR FREE PROPERTY CONSULTATION
OR CALL 0490 700 946
